Privacy policy

If you have any questions, require assistance, or simply want to share your thoughts, our customer care team is available to help. You can reach us through the following channels:

  • Email: For general inquiries, product information, or support, please email us at support@celestialcrafts.in. We aim to respond to your email within 24 to 48 hours.

  • Phone: If you prefer to speak with us directly, you can contact our customer care hotline [08069277050]. Our dedicated team will be happy to assist you during our business hours [11:00 am to 06:00 pm].

  • Live Chat: Our website also features a live chat option, allowing you to connect with a customer care representative in real-time. Look for the chat icon on our website, and we'll be there to assist you.

Frequently Asked Questions (FAQs): We understand that you may have common queries or concerns, and to address them efficiently, we have compiled a comprehensive list of frequently asked questions. Visit our FAQ section on our website to find quick answers to common inquiries about shipping, returns, product information, and more.

Feedback and Reviews: We value your feedback as it helps us improve our products and services. We encourage you to share your experience and leave reviews on our website or on our social media platforms. Your feedback allows us to better understand your needs and preferences, enabling us to continue delivering exceptional quality and customer satisfaction.

Your satisfaction is our top priority, and we are committed to providing you with the best possible customer care experience. Whether you need assistance with product selection, order tracking, or any other inquiries, our customer care team is dedicated to ensuring your needs are met.

Thank you for choosing Celestial Crafts. We appreciate your trust in our brand, and we look forward to serving you with the utmost care and attention to detail.

Privacy & Safety

At Celestial Crafts, we take your privacy and safety seriously. This Privacy and Safety Policy outlines how we collect, use, and protect your personal information when you interact with our website, make purchases, and engage with our services. By using our website and providing your personal information, you consent to the practices described in this policy.

  1. Collection and Use of Personal Information: We may collect personal information such as your name, email address, shipping address, and contact details when you place an order or create an account with us. This information is used for order processing, shipping, and customer support purposes. We may also use your email address to send you updates, promotional offers, and newsletters, which you can opt out of at any time.

  2. Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure socket layer (SSL) encryption technology to safeguard sensitive data during transmission. However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

  3. Third-Party Services: We may use third-party services and platforms to process payments, fulfill orders, and analyze website traffic. These third-party service providers have their own privacy policies and practices, and we encourage you to review them. We are not responsible for the privacy practices or content of these third-party services.

  4. Cookies and Tracking Technologies: Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and personalize content. You can adjust your browser settings to refuse cookies or notify you when a cookie is being sent. However, please note that certain features of our website may not function properly without cookies.

  5. Children's Privacy: Our products and services are not intended for individuals under the age of 13. We do not knowingly collect or store personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take appropriate steps to delete the information.

  6. Updates to Privacy and Safety Policy: We reserve the right to update or modify this Privacy and Safety Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.

If you have any questions, concerns, or requests regarding our Privacy and Safety Policy or the handling of your personal information, please contact us at support@celestialcrafts.in.

 

Payment Methods

- Credit / Debit Cards
- UPI

- Offline Payments